Frequently Asked Questions
Everything you need to know about your luxury beauty experience.
What is the Bluemercury return policy?
We offer free returns on all orders within 30 days of purchase. Items must be in their original packaging and in new or gently used condition to receive a full refund.
How can I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery status.
Do you offer free shipping?
Yes, BlueRewards members receive free standard shipping on all orders. For non-members, standard shipping is free on orders over $100.
Are the products sold on Bluemercury authentic?
Absolutely. We are an authorized retailer for every brand we carry, ensuring that all skincare, makeup, and hair care products are 100% authentic and sourced directly from the manufacturers.
Can I get beauty advice or a consultation online?
Yes, you can book a virtual consultation with one of our Beauty Experts to receive personalized product recommendations and skincare advice from the comfort of your home.
What are the benefits of the BlueRewards program?
BlueRewards members earn points on every purchase, receive birthday gifts, enjoy free shipping, and gain access to exclusive beauty events and seasonal promotions.