Returns & Exchanges
At Bluemercury, we want you to be completely satisfied with your beauty purchase, which is why we offer free returns and exchanges on most products within 30 days of purchase. Items must be in new or gently used condition to be eligible for a full refund to your original payment method.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Pack Your Items
Carefully place the items in their original packaging and include the printed return packing slip inside the box.
Attach the Shipping Label
Download and print the prepaid USPS shipping label provided by our portal and securely tape it to the outside of your package.
Ship and Track
Drop your package off at any authorized USPS location and keep your tracking number to monitor your refund status.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing